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GoodTech Academy

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Goodwill Industries of East Texas, Inc. provides an opportunity to “Feed Your Mind, and Feed Your Future,” through our GoodTech Academy program. GoodTech Academy provides a captivating and professional introduction and training for the IT field for the underserved population in our community to meet the high demand needs in the technology field. We provide an engaging A+ certification course coupled with job readiness and placement.

The CompTIA A+ certification is designed to test the abilities and competency of entry-level PC computer service professionals. The 9-week course centered on the fundamentals of computer technologies teaches individuals skills and knowledge needed for an entry level IT or help desk technician.

Email: goodtechacademy@goodwilletx.com

Phone: 903-581-5422 Speak to our Good Assist Team

 GoodTech Academy

Course Syllabus

Instructor: Kari Lindley

Office Phone: 903-593-8438, ext. 308
Office:  Goodwill Industries of East Texas – 409 W Locust ST.

Cell Phone: 903-352-5940

Email: kari.lindley@goodwilletx.com

Class Hours: Monday to Thursday 8:00 AM to 4:00 PM, Fridays Available for labs and projects

Description

This course is designed to help students prepare for the A+ certification. Upon completion students will have the knowledge required to: assemble components based on customer requirements; install, configure and maintain devices, PCs and software for end users; understand the basics of networking and security/forensics; properly and safely diagnose, resolve and document common hardware and software issues; apply troubleshooting skills; provide appropriate customer support; understand the basics of virtualization, desktop imaging and deployment.

Course Objectives

This course is designed to help students prepare for the A+ certification. Upon completion students will have the knowledge required to: assemble components based on customer requirements; install, configure and maintain devices, PCs and software for end users; understand the basics of networking and security/forensics; properly and safely diagnose, resolve and document common hardware and software issues; apply troubleshooting skills; provide appropriate customer support; understand the basics of virtualization, desktop imaging and deployment.

Course Topics

  • Soft Skills
  • Computer Hardware
  • Hardware and Network Troubleshooting
  • Mobile Devices
  • Networking
  • Operational Procedures
  • Other Operating Systems and Technologies
  • Security Threats
  • Software Troubleshooting
  • Windows Operating Systems

 

Class Rules of Conduct

  • Students should be prepared each day and have the necessary materials needed for class, and arrive on time.
  • Respect each class member and instructor.
  • Listen and communicate clearly in a respectful manner. Please do not use offensive or objectionable language.
  • Dress code is casual business attire. Dress for success!
  • Lab and project time is expected to be spent working on assignments. Work and studying at home is required in addition to work during lab and project times